Shipping policy

TRUEFLOCK SHIPPING POLICY

Thank you for shopping with TRUEFLOCK. Please read our shipping policy before placing your order.

Processing Time
All orders are processed and prepared for shipment within 1–3 business days. During new drops, restocks, holidays, or periods of high order volume, processing may take slightly longer.

Shipping Time
Once your order has been shipped, delivery typically takes 2–5 business days, depending on your location and the shipping carrier. Shipping times are estimates and are not guaranteed.

Tracking Information
Once your order ships, you will receive a confirmation email or text containing your tracking information. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If you notice an error, contact us as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed.

Lost, Stolen, or Delayed Packages
Once a package has been handed over to the shipping carrier, TRUEFLOCK is not responsible for carrier delays, lost packages, or packages marked as delivered but not received. Please contact the shipping carrier with your tracking information for assistance.

Returned Packages
If an order is returned to us because of an incorrect or incomplete address or because the package was not claimed, the customer may be responsible for additional shipping costs to have the order resent.

Questions About Your Order
If you have any questions or concerns regarding your shipment, please contact TRUEFLOCK with your order number and full name, and we will do our best to assist you.

By placing an order with TRUEFLOCK, you acknowledge and agree to this shipping policy.